Your product is not working? Take the following steps...

Self help

Login to Technical Support Website to download the latest firmware/software/user manual/wiring diagram and other technical materials.We constantly update the Technical Support Website so that the latest information is available for download by our dealers/distributors.

Call or email us

Call us at +603 7960 9695 or write to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

ELID technical help desk is available from 08:30-18:30 (GMT+8) Monday to Friday

Arrange for repair

Before sending product for service, do the following: 

1. Check warranty status
2. Fill up the RMA form and send/courier the faulty equipment to ELID Customer Service Support Department

(No 19, Jalan 51A/223, Sek 51A, 46100 Petaling Jaya, Selangor, Malaysia).

Request for on-site service

Please contact the nearest ELID sales office.